account lost issues

Luk TR

• June 01, 2020 17:34

I registered an account years ago just for letting it run in my pc (win7).

One year ago my computer crashed and i reinstalled it, however i did not have the password. I attempted to reset password, but when all are setup, it said the server is 'undergoing maintenance' since then the method has gone, though.

I spent hours to find supports ,and ironically, you have to create a new account for solving this lol.  

The lunch break is over and i am looking forward to see your reply. :

Cheers,

Lewis from Hong Kong

 

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  RN Support

  • June 01, 2020 17:54

  Did you create the account with a different email address and did you pay for a RealPlayer version previously?

  If you haven't paid, you are free to create a new account and continue to use Realplayer.

  Anyway, please let us know.

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  Luk TR

  • June 02, 2020 02:07

  UHH, but I had something in my realcloud...

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  RN Support

  • June 02, 2020 02:20

  We see that this account was created on the 1st of June, 2020. We don't see any other account under this email address. If you ever paid for the Cloud service, please let us know.

  In 2018, we sent a series of emails to all our free users that we were removing any files stored in the Cloud. The series of emails were sent out over a span of 6 months. We felt that giving 6 months to our free users was ample time to give notice.

  If you had a free account under a different email address, there is no way to retrieve them.

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