Fix Website

Chuck Souzer

• June 02, 2020 20:49

When are you going to fix your web site? It has been down now for more than 3 months and now you are directing us to another pay sight to get a video. Why should we continue to send you money when nothing works any longer. COVID-19 was a nice excuse, but that one has played out. Fix the site!!!!!

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  RN Support

  • June 08, 2020 22:51

  
  While the Covid reasons are true to even this date, technology, as you know it is constantly and ever changing for the better.

  That being said, YouTube and other websites are also constantly making changes to their websites by introducing newer technologies. Every time they make such changes and introduce newer technologies, it breaks our RealDownloader.

  Our engineers have always been able to resolve these issues and as always, we have resolved the current downloader issue.

  To resolve the downloader issue, please restart your computer and try again. If it still fails, can you please follow these steps and try again?

  1. Open Internet Options from the search window.
  2. Under General Tab, click Delete in Browsing History and follow prompts.
  3. Close Internet Options.

  Once you are done resetting your Internet Options, please follow these steps:

  1. Using Chrome, Firefox or Edge, go to YouTube.com and play any video and click the Downloader button. (This action will still show "Unable to download" message)
  2. Close all Windows
  3. Restart your PC

  Now try your video. If the issue persists, please let us know.

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