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Windows 8.1 and Microsoft Edge Browser.
I write to advise you that Realplayer has just suddenly stopped  being able to download YouTube music videos. The downloader will not now download in this browser and has started recently to display the message “Cant find Video”.
Are you aware of this problem and can you help?( as it is most annoying) and , if so, is it going to be fixed? Thanks.
Keith A Quarm

Official comment


Technology, as you know it is constantly and ever changing for the better.

That being said, YouTube and other websites are also constantly making changes to their websites by introducing newer technologies. Every time they make such changes and introduce newer technologies, it breaks our RealDownloader.

Our engineers have always been able to resolve these issues and as always, we have resolved the current downloader issue.

To resolve the downloader issue, please restart your computer and try again. If it still fails, can you please follow these steps and try again?

1. Open Internet Options from the search window.
2. Under General Tab, click Delete in Browsing History and follow prompts.
3. Close Internet Options.

Once you are done resetting your Internet Options, please follow these steps:

1. Using Chrome, Firefox or Edge, go to and play any video and click the Downloader button. (This action will still show "Unable to download" message)
2. Close all Windows
3. Restart your PC

Now try your video. If the issue persists, please let us know.

Real CS
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mr null null they not going to fix this shit it's been down for awhile now i've been messaging them for the longest no respond from them i told them ya'll had us to buy this bull shit and don't want to fix it or give us a refund this is what the stupid ass man told me to do call you tube i told him to kiss my ass your suppose to call them and get it fixed he got a smart mouth on him

latrice reaves 0 votes
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