strange alert when trying to download videos

null null

• July 05, 2020 05:00

lately I have been trying to download videos with an external dvd reader from realplayer.  it downloads the videos about half way and then I get the alert

end of file parsing AC3 audio stream error.  I have tried numerous videos and get the same error.  I am not sure if its a realplayer problem or my external dvd reader.  playing videos is not a problem.  just downloading.  help

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• 

  RN Support

  • July 14, 2020 22:40

  Please uninstall your current version of RealPlayer and install the latest version from www.real.com.

  Here are some instructions.

  https://customer.real.com/hc/en-us/articles/360047590914-Installing-RealPlayer-20-20

  Once you have installed the latest version, please sign into RealPlayer to activate the Plus features.

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