Garbled Music File

Joseph Miller

• July 08, 2020 22:14

I have over 70,000 Mp3 music files and all play well EXCEPT ONE !!  It plays garbled on Windows 10 using Reaplayer version 18.1.19.201.  It plays well on an old laptop with Windows XP with Realplayer SP version 1.1.5   Is it a codec problem, and how can I fix it. 

 

JEM

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  RN Support

  • July 14, 2020 21:39

  Are you playing the same song (file) on 2 different computers or are you having one copy of it in each computer? If the latter, try copying the file from your XP to your Windows 10 and try playing it.

  Alternately, would you be able to send us this file so we could test it on our end?

  
  To send us a file up to 1 GB in size, please follow these instructions:

  1. Go to https://tobor2.prognet.com/cgi-bin/incoming.cgi
  2. You will see instructions for attaching the file. Choose the file you want to send us.
  3. In the "to" section, enter "gsharma".
  4. In the box below, enter your email address and/or ticket number, along with a brief note about the issue (just a sentence is fine).
  5. Click Send.

  We will review the file(s). If for some reason we have difficulty receiving the file, we will let you know.

   

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