Change of email service provider

Garry Lennard

• July 13, 2020 03:37

I need to change my username/email address from lennard@adam.com.au to garrylennard@bigpond.com as we have switched providers. I tried to follow steps in a community response without success. Can you please help

Regards Garry Lennard

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  RN Support

  • July 14, 2020 20:20

  As requested, we have updated your account to garrylennard@bigpond.com.Please sign out and sign back into RealPlayer with your new email address.

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  null null

  • March 06, 2023 01:20
  • Edited

  My email on file abbymc@wildblue.net, is no longer any good as my provider, Wildblue sold to Exede and Exede to Viasat and I can no longer receive emails through them so you can't send an email to verify. My new email is mc.abby07@gmail.com but it's impossible for me to understand how to change it. If it was working and you sent an email to  abbymc@wildblue.net, it would go to my new email anyway. 

  Abby McGehee

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  RN Support

  • March 09, 2023 21:03

  Abby,

  Firstly, we are making changes to the Verify process. It won't work at this time. Secondly, your account under abbymc@wildblue.net is a free account. Since it is a free account, you can simply create a new account with your gmail address. You can do so by clicking this link.

  https://realtimes.real.com/

  Please note: Your videos are not tied to your email address. They (your videos) reside in your PC's hard disk.

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