can't view any clips when launching

Harry Horton jr

• July 23, 2020 20:46
• Edited

not sure why i am not able to view clips that i attempt to play back, all i get is a blank screen when i randomly try to view clips.  The only way i can visibly see the clips is when I trim them.  I never had this issue with RP 18? what is going on am i missing something??

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  RN Support

  • July 24, 2020 23:17

  Can you please send us a screenshot of what you are seeing? It will help us better understand the issue.

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  Harry Horton jr

  • July 25, 2020 01:54

  

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  RN Support

  • July 28, 2020 20:48

  Please follow these instructions:

  1. Open RealPlayer.
  2. Click the RealPlayer logo, then Preferences. 
  3. In the Category pane, select Hardware.

  - Under Video Card Compatibility, move the slider bar Most reliable.
  - Click OK twice to save the changes.
  - Close out of RealPlayer, restart RealPlayer.

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  Harry Horton jr

  • July 28, 2020 20:52

  thanks, it worked!! i guess this can be closed :-)

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