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Downloader is not working

About 5 days ago the realplayer stopped working on our PC.  I do get the Download button but when pressed, nothing at all happens.  I does still work on my laptop.  I tried to update - did not make any difference.  I even downloaded the 20/20 version, still nothing.  I am annoyed as I have paid for this program.

I accept (sort of) the explanation about covid19 BUT why is it still working on my laptop?

Colleen

Colleen Johnston

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Can you please let us know the following information:

1. Please go to C:\Program Files (x86)\Real\RealPlayer.
2. Right click on videodl and click Properties and then the Details tab.

Please provide us with the version number you see there.

Could you also provide us with a sample URL that you are trying to download?

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