I Cannot record from youtube and get "no videos found at that web address" It worked 2 weeks ago on version 18

Michael Mhoon

• July 26, 2020 03:54

I used Real Player for years and have the Premium plan 25 GB. I never had a problem recording a video. I tried everything listed to fix this and displays when I hit the record tab at the top "no videos found at that web address" I changed Internet Options to Real Downloader enabled.  So what is the solution?

I did all the following:

1. Type Internet Options in the Windows search bar or open Internet Explorer and click Internet Options.
2. Under Browsing History, click Delete and Delete again when prompted.
3. Click OK and close Internet Options/Internet Explorer.
4. Open one of the web browsers (Google Chrome, Mozilla Firefox, Microsoft Edge) and go to YouTube.com.
5. Click the Download This Video button. (You will still receive "No videos to download" message at this time)
6. Close all Windows and restart your PC.
7. Go back to your web browser and download a video. (You should be able to download videos again)

I WAS NOT ABLE TO DOWNLOAD VIDEOS!!

HELP!! 

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• Official comment

  

  RN Support

  • July 28, 2020 20:22

  Can you please let us know the following information:

  1. Please go to C:\Program Files (x86)\Real\RealPlayer.
  2. Right click on videodl and click Properties and then the Details tab.

  Please provide us with the version number you see there.

  Could you also provide us with a sample URL that you are trying to download?
• 

  michael asare

  • July 26, 2020 21:57

  i cant download videos from youtube, i thought it was my billing i just paid but to find out my subscription is still valid. can i get a refund ? even after paying i am still going thru the same problem

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