Downloader will not download videos

Thomas Darroch

• July 29, 2020 19:41

When I click on "download this video" I get a message saying " unable to download this video"  .When I try copying the url (if that's what it's called)  and pasting it in the box , sometimes that works, but not all of the time. What do I need to do to fix this problem as I've had it happening before. Pleas help, thank you.

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  Thomas Darroch

  • July 29, 2020 20:06

  I can't really comment as I'm awaiting a reply to my topic. I'm sure that the technical staff will do whatever it takes to advise me on what to do. Thank you.

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  RN Support

  • July 30, 2020 00:22

  Technology, as you know it is constantly and ever changing for the better.

  That being said, YouTube and other websites are also constantly making changes to their websites by introducing newer technologies. Every time they make such changes and introduce newer technologies, it breaks our RealDownloader.

  Our engineers have always been able to resolve these issues and as always, we have resolved the current downloader issue.

  To resolve the downloader issue, please restart your computer and try again. If it still fails, can you please follow these steps and try again?

  1. Open Internet Options from the search window.
  2. Under General Tab, click Delete in Browsing History and follow prompts.
  3. Close Internet Options.

  Once you are done resetting your Internet Options, please follow these steps:

  1. Using Chrome, Firefox or Edge, go to YouTube.com and play any video and click the Downloader button. (This action will still show "Unable to download" message)
  2. Close all Windows
  3. Restart your PC

  Now try your video. If the issue persists, please let us know.

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  null null

  • March 08, 2021 05:40

  Just upgraded to 20.03.313

   

  NOW I HAVE the same bloody problem

  Just submitted my post herein this forum

  H E L P ! ! ! 

  I cannot download a single video!!!

   

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  RN Support

  • March 13, 2021 22:35

  Can you please let us know the following information:

  1. Please go to C:\Program Files (x86)\Real\RealPlayer.
  2. Right click on videodl and click Properties and then the Details tab.

  Please provide us with the version number you see there.

  Could you also provide us with a sample URL that you are trying to download?

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