Videos will not download

John Tuttle

• August 04, 2020 17:53

Is everyone having issues downloading or is it just the free users? I have followed the instructions to delete the items in the internet options and still no luck. I downloaded the latest version also. Any help would be awesome.

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  Richard Nelson

  • August 05, 2020 12:44

  Customer support
  HELP!!!!
  YOU ARE THE HARDEST COMPANY AND MOST COMPLICATED TO GET A HOLD OF!!
  CAN SOMEONE THERE HELP ME FOR GOD Sake???????

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  RN Support

  • August 05, 2020 23:34

  John & Richard,

  
  Can you please let us know the following information:

  1. Please go to C:\Program Files (x86)\Real\RealPlayer.
  2. Right click on videodl and click Properties and then the Details tab.

  Please provide us with the version number you see there.

  Could you also provide us with a sample URL that you are trying to download?

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  null null

  • August 14, 2020 20:43

  I'm having the same problem. even tried reinstalling but it still not working. so if there is any help out there can you let us know what to do.

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  RN Support

  • August 17, 2020 22:44

  Can you please let us know the following information:

  1. Please go to C:\Program Files (x86)\Real\RealPlayer.
  2. Right click on videodl and click Properties and then the Details tab.

  Please provide us with the version number you see there.

  Could you also provide us with a sample URL that you are trying to download?

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