Unable to open Real Player

null null

• August 17, 2020 15:43

I've been using Real Player for years but an now unable to access it.  When I double click on the desktop icon it says Windows cannot find the programme files.  When I try and start it after searching for the app.  I've tried the fixes listed on the support page. I've also tried uninstalling and re-downloading.  Interestingly when I do that it appears to download it fine but when it gets to stage 3 'open Real Player' and I click yes, nothing happens.  

0

• 

  RN Support

  • August 17, 2020 22:05

  Please follow these steps to install RealPlayer correctly.

  1. Go to Control Panel and uninstall RealPlayer.
  2. Go to https://support.microsoft.com/en-us/help/17588/fix-problems-that-block-programs-from-being-installed-or-removed and download and run the installer.
  3. Once the Fixit program opens, click Next.
  4. Select Uninstalling.
  5. You will see a list of programs installed. Scroll down and look for "Video Downloader". Select that and click Next and click on "Yes, try uninstall". This will remove the application.
  6. Run the Fixit program once again. (You will need to run this program a few times)
  7. Follow steps 4 and remove the following programs (in the said order)
  a. RealUpdgrade 1.1
  b. RealDownloader
  c. RealDownloader
  Note: You have to run Fixit each time you want to uninstall these applications.
  8. Delete Real & RealNetworks folders from
  a. C:\Program Files (x86)
  b. C:\Programdata
  c. C:\Users\<your username>\AppData\Roaming
  d. C:\Users\<your username>\AppData\Local

  Once you have uninstalled all of them and deleted the folders, restart your computer. Download RealPlayer from www.real.com. Ideally, this should install properly.

  Please do let us know how it goes.

  Please note: If you have any playlists created, you will have to recreate them.

  0
• 

  null null

  • August 19, 2020 08:58

  Thanks for the suggestion.  I didn't get very far though!  Followed the link in point 2. https://support.microsoft.com/en-us/help/17588/fix-problems-that-block-programs-from-being-installed-or-removed  but when I clicked download I  got this messsage

  404 - File or directory not found.

  The resource you are looking for might have been removed, had its name changed, or is temporarily unavailable.

  0
• 

  RN Support

  • August 19, 2020 21:12

  Looks like Microsoft deleted the uninstaller from this link. We have sent you an email. We'll take it from there.

  0

Post is closed for comments.