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unable to get into my account

Dear RealNetworks,

When I click "Account Settings" I get this message: web browser unable to download my account from    unable to open this internet site. The requested site is either unavailable or cannot be found. Please try again later.

James Rosa

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It looks like you are having some cookies issue. Please follow these steps to resolve your issue.

  • Open Internet Options from the search window.
  • Under General Tab, click Settings in Browsing History and click View Files. (This will open a folder with a lot of files. Select all and delete them).
  • Close Internet Options by clicking Ok.
  • Restart your PC and try again.

If the issue persists, please let us know.


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