burning dvd

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• October 04, 2020 19:47

I have in my RealPlayer Library downloaded videos. When I attempt to burn them to dvd I get the following " general error has occurred end of file: error ac3 audio stream". The videos are in MP4 format

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  RN Support

  • October 26, 2020 22:35

  This error is usually due to a reason that they are incompatible with RealPlayer. Here are the options for you:

  1. Make sure you have the latest version of RealPlayer. You can install it from www.real.com. (If you purchased RealPlayer v.18, please click this link to install RealPlayer)

  https://customer.real.com/hc/en-us/articles/360057971913

  2. You can use RealConverter to convert the existing MP4 file to a different video format available within RealConverter.

  If the issue persists, please let us know.

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