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3 comments

  • Real CS

    Our system shows that your yearly subscription was cancelled due to non payment of the yearly fees. We sent you multiple emails requesting you to update the credit card. Failing to do so, cancelled your subscription. In addition,  please note that, older versions are not available in our system, and we are no longer supporting RealPlayer 16 and any version before that.

    As RealNetworks makes new products available to customers, it's not possible for us to continue supporting older products.

    We are now offering RealPlayer 2020. This is the latest version of RealPlayer with many additional features. To access the Premium features of RealPlayer 2020 will require a new purchase, because this is a new product. However, since you purchased RealPlayer before, I would like to offer you a discount to purchase the latest version.

    And to benefit from this special offer, please, click on the link below:

    https://order.real.com/rn/en/us?p=6011

    If you have additional questions, please let us know

    Lastly, you can use your new email address to create a new account.

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  • Peter Canfield

    I had paid for the life long subscription on the older platform when i downloaded the update it says that i have to pay again why is this?

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  • Real CS

    Peter,

    We see that you purchased RealPlayer Plus v.18. If you installed RealPlayer v.20/20, you will need to upgrade to activate Plus features in RealPlayer v.20 as this is a different product with additional new features. If you want to upgrade, please let us know. As a loyal user, you are eligible for a discount.

    If you don't want to upgrade, you will need to uninstall RealPlayer v.20 and install RealPlayer v.18. You can install RealPlayer v.18 by clicking this link.

    https://customer.real.com/hc/en-us/articles/360057971913

    Once you have installed RealPlayer v.18, you will need to sign into it to activate your Plus features.

    Please let us know if you have additional questions.

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