What happened to My Account?

Wally Reataza

• October 31, 2020 13:19

I'm wondering WHY? my Plus account went to FREE Plan??? I know I've Upgraded my account years ago and paid for it .. it keeps asking me to Upgrade to Plus that means I have to Pay again....I didn't mind the change at first since I seldom use it....but now it irritates that it doesn't function for the money I paid for YEARS ago...it was supposed to be a LIFETIME payment....You can check my Account that I paid it

 

Thanks

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  Fred Sims

  • October 31, 2020 22:49

  did you get an answer?

   

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  RN Support

  • November 05, 2020 23:46

  Wally,

  Our system shows that your last purchase was RealPlayer 16.

  Please note that, older versions are not available in our system, and we are no longer supporting RealPlayer 16 and any version before that.

  As RealNetworks makes new products available to customers, it's not possible for us to continue supporting older products.

  We are now offering RealPlayer 20/20. This is the latest version of RealPlayer with many additional features. To access the Premium features of RealPlayer 20/20 will require a new purchase, because this is a new product. However, since you purchased RealPlayer before, we would like to offer you a discount to purchase the latest version.

  And to benefit from this special offer, please, click on the link below:

  https://order.real.com/rn/en/us?p=6011

   

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