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9 comments

  • Official comment
    RN Support

    We have resolved the download issue. Please follow the instructions from the below link to download videos again.

    https://customer.real.com/hc/en-us/articles/360058635933

    Please note: If you are using RealPlayer v.18, please scroll down the page for instructions.

    If the issue persists, please provide us with a sample URL that you are unable able to download.

  • Benny Bellamy

    I am having the same problem. as soon as i updated i now cant download video's. if it cant be fixed i want my $40.00 back 

    0
  • RN Support

    Can you please let us know the following information:

    1. Please go to C:\Program Files (x86)\Real\RealPlayer.
    2. Right click on videodl and click Properties and then the Details tab.

    Please provide us with the version number you see there.

    Could you also provide us with a sample URL that you are trying to download?

    0
  • Benny Bellamy

    the version is 2020.09.20.0

     

    here is a video i am trying to download  https://www.youtube.com/watch?v=8cXPSl_El8I

    0
  • RN Support

    Benny,

    Thank you for writing back. You do seem to have the latest version of the Downloader.

    Can you please go to this folder, delete the cookies.txt file and restart your PC?

    C:\Users\<your pc name>\AppData\Local\Real\RealPlayer\Content\DL2 (Please note: Content folder may be hidden, if so set it to show hidden files)

    This should fix the issue if not, please let us know

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  • Benny Bellamy

    how do you show hidden folders?

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  • Benny Bellamy

    C:\Users\<your pc name>\AppData\Local\Real\RealPlayer\Content\DL2

    there is no AppData file under my pc name.

    0
  • Benny Bellamy

    i did everything you asked and still it does not work. Please put the charge back on my credit card.

    0
  • Benny Bellamy

    so am i getting my money back?

    0

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