Having trouble Downloading Videos

latrice reaves

• November 03, 2020 23:43

why can't you all just let someone know what is going on when this product breaksdown no one wants to contact us will someone please let us know what's going on 

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• Official comment

  

  RN Support

  • November 05, 2020 20:35

  We have resolved the download issue. Please follow the instructions from the below link to download videos again.
  
  https://customer.real.com/hc/en-us/articles/360058635933
  
  Please note: If you are using RealPlayer v.18, please scroll down the page for instructions.
  
  If the issue persists, please provide us with a sample URL that you are unable able to download.
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  null null

  • November 04, 2020 00:39

  Same problem here ……

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  ariss minas

  • November 04, 2020 03:35

  iam trying to download a video and keep saying enable can you fix this problem please

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