I'm already a plus member

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• November 05, 2020 16:56

Why am I being charged for plus membership update?   I'm already a plus member

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  RN Support

  • November 05, 2020 20:22

  We see that you purchased RealPlayer Plus v.18. If you installed RealPlayer v.20/20, you will need to upgrade to activate Plus features in RealPlayer v.20 as this is a different product with additional new features. If you want to upgrade, please let us know. As a loyal user, you are eligible for a discount.

  If you don't want to upgrade, you will need to uninstall RealPlayer v.20 and install RealPlayer v.18. You can install RealPlayer v.18 by clicking this link.

  https://customer.real.com/hc/en-us/articles/360057971913

  Once you have installed RealPlayer v.18, you will need to sign into it to activate your Plus features.

  Please let us know if you have additional questions.

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  Mark Myers

  • September 14, 2023 00:38

  It appears that I no longer have a plus membership even though I paid.  What is the discount to upgrade to premium?

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