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REALPLAYER REINSTALL PROBLEM

I had to uninstal and reinstal my Realplayer Version 20.0.1.306 but I now can't get the subscribed features such as 10-Band graphic equaliser, etc. It is not giving me the option to reactivate my account and if I click Upgrade to Premium it wants me to pay again.

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Our system shows that your last purchase was RealPlayer 16.

Please note that, older versions are not available in our system, and we are no longer supporting RealPlayer 16 and any version before that.

As RealNetworks makes new products available to customers, it's not possible for us to continue supporting older products.

We are now offering RealPlayer 20/RealTimes. This is the latest version of RealPlayer with many additional features. To access the Premium features of RealPlayer 20 will require a new purchase, because this is a new product. However, since you purchased RealPlayer before, we would like to offer you a discount to purchase the latest version.

And to benefit from this special offer, please, click on the link below:

https://order.real.com/rn/en/us?p=6011

If you have additional questions, please let us know.

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