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Real Player 2020, but I purchased the previous real player for $40

I purchase real player before the 2020 version. I cleaned my pc and re installed windows last night. I went to reinstall real player and it gives me the 2020 version which it wants me to pay for. How do I get the version I already paid for back?

BossMan Atl

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We see that you purchased RealPlayer Plus v.18. If you installed RealPlayer v.20/20, you will need to upgrade to activate Plus features in RealPlayer v.20 as this is a different product with additional new features. If you want to upgrade, please let us know. As a loyal user, you are eligible for a discount.

If you don't want to upgrade, you will need to uninstall RealPlayer v.20 and install RealPlayer v.18. You can install RealPlayer v.18 by clicking this link.

https://customer.real.com/hc/en-us/articles/360057971913

Once you have installed RealPlayer v.18, you will need to sign into it to activate your Plus features.

Please let us know if you have additional questions.

Real CS 0 votes
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Discount? Ok, Now you have my attention. How do I access the discount?

BossMan Atl 0 votes
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Like you I had RealPlayer Plus v18 installed. When the programme started this morning it put a popup on the screen offering a 50% discount on the new 2020 version. As I was busy I closed the popup thinking I would go back to it later. Now when I go back to RealPlayer it is asking the full price !!! How do I get the discount back......

Neil Perks 0 votes
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