unable video downloading

Ahmed demha33

• October 28, 2020 15:20
• Edited

When I installed the last version of real player 20/20, I’ve been facing 2 problems:

1. Unable to download videos.

2. Unable to preview videos’ thumbnails.

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• 

  RN Support

  • November 01, 2020 21:26

  Can you please let us know the following information:

  1. Please go to C:\Program Files (x86)\Real\RealPlayer.
  2. Right click on videodl and click Properties and then the Details tab.

  Please provide us with the version number you see there.

  Could you also provide us with a sample URL that you are trying to download?

  Regarding your thumbnails, please follow the steps from this link.

  https://www.thewindowsclub.com/thumbnail-previews-not-showing-windows

   

  1
• 

  RN Support

  • November 06, 2020 00:25

  We have resolved the download issue. Please follow the instructions from the below link to download videos again.
  
  https://customer.real.com/hc/en-us/articles/360058635933
  
  Please note: If you are using RealPlayer v.18, please scroll down the page for instructions.
  
  If the issue persists, please provide us with a sample URL that you are unable able to download.

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