Downloading

Stu Infield

• November 02, 2020 23:34

I noticed that starting this weekend I could no longer download videos. I restarted my pc.  I uninstalled and reinstalled realplayer.  I also upgraded, but even when I see the video it says "no videos found at web address."

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• Official comment

  

  RN Support

  • November 05, 2020 20:38
  • Edited

  We have resolved the download issue. Please follow the instructions from the below link to download videos again.
  
  https://customer.real.com/hc/en-us/articles/360058635933
  
  Please note: If you are using RealPlayer v.18, please scroll down the page for instructions.
  
  If the issue persists, please provide us with a sample URL that you are unable able to download.
• 

  null null

  • November 03, 2020 17:01

  Same problem.  Just started recently after Real updated.  Cannot download anything from Youtube.  Windows 10.  Other computers working fine

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