Download problems

bob ward

• September 19, 2025 00:49

When I try to download from Youtube, it takes a minute or longer to find the video, and often I get a message "unable to download video". I uninstalled and reainstalled Real Player but the problem persists. o

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  RN Support

  • September 22, 2025 21:10

  Can you please let us know the following information:

  Please go to C:\Program Files (x86)\Real\RealPlayer.
  Right click on videodl and click Properties and then the Details tab.

  Please provide us with the version number you see there.

  Could you also provide us with a sample URL that you are unable to download and the web browser you are using? 

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