Can download videos

null null

• October 23, 2025 18:44

When downloading videos, it would say error can not download.

Still having the same problem off and on. I need a fix for this problem.

                                   Thanks in advance

0

• Official comment

  

  RN Support

  • February 03, 2026 20:46

  We successfully fixed this issue. Please follow the steps from this link to update your Downloader.

  https://customer.real.com/hc/en-us/articles/8980592526747
• 

  Matt Wiser

  • October 24, 2025 06:52

  Having the same problem on YouTube: can't download from there. 

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• 

  christo herson

  • February 08, 2026 20:08
  • Edited

  I'm now encountering the same errors on both my laptop and PC, so it's not a Windows 11 issue. I suspect the downloads are failing because they haven’t been tested by RealNetworks. My system clock is auto-synced with Microsoft, which might be contributing to the issue. I've attached my screenshots for reference. Visit this site for more details: purple and white

   

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