Can't play downloaded videos.
The only way I can watch a video I downloaded is if I convert it to RPHD.
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Can you please let me know what happens when you play a MP4 format video? Are you seeing any error messages?
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All my videos are MP4.
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This is due to a conflict with a program you have installed called IOMEI Backupper. Please follow the instructions from the below link to fix this error.
https://customer.real.com/hc/en-us/articles/360051803413-Error-r6034
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