Skip to main content

Search

ts file

Comments

7 comments

  • Real CS

    We don't control how certain videos are stored in the websites that host videos. That said, if you are downloading videos in a TS format, you can use RealConverter to convert it to MP4. Our product team is looking at automatically converting TS files to MP4 in the upcoming version. Until such time, we request you to convert to MP4.

    -1
  • null null

    Real_CS, I appreciate your reply to S.Hunt.

    I only just found out it was also downloading them as TS files today.
    And I see it's only been happening for the previous 7 days, in which time not ONE single video is coming in as an MP4 - they are ALL TS files now!  No more MP4 downloads, even from YouTube.

    What is going on??  Why just out ot the blue like this is it occurring when before Aug.31, I NEVER saw a TS file!!  I had no idea what they were.
    I was hoping there was a format setting somewhere I could change, or just return it to the default settings.

    This seems awfully strange, and it seems to be pointing to RealPlayer as the source of the problem as I only recently updated it.  Not exactly sure what day, but I'll bet you it's Aug. 31 !   I'm going to check my installation folder to verify.

    0
  • Real CS

    As mentioned previously, we don't control how websites upload videos. It is quite possible these websites are uploading as .TS format. That said, we are working on automatically converting .TS files (if downloaded) to MP4 format to avoid this confusion. Don't have an ETA but it surely is being implemented. 

    0
  • S Hunt

    A new RealPlayer update was installed last night.  Now when using the RealPlayer downloader, a few videos are coming down in the mp4 format and the rest are coming down with a "File" format & are tiny (3-6 KB)  --  no ts format now!!  When I try to open the "File" format, a popup says "..Unable to find software to open this file.." -- The Conversion Functionality doesn't work.  Currently the RealPlayer downloader is virtually useless.  What do you suggest?

    0
  • Real CS

    Which website are you downloading videos from? Generally videos from most websites download in MP4 format. We have noticed that when downloading videos from vimeo.com, it doesn't download completely thus just a "File". If you are seeing the same issue with vimeo.com, please be aware that we are working on investigating the issue. If it is a different website, please let us know which would help in our team investigating the issue.

    0
  • Paul Falzone

    i have tried to use rp converter ... but it will not even recognize files in .ts format i.e they do not show up in the converter directory... some videos download in mp4 and some in ts ... it seems random. also the rp trimmer cannot handle ts files - again they don't even show up in the directory

    0
  • Real CS

    We are working on fixing the .TS file. We should have the fix available pretty soon.

    0

Please sign in to leave a comment.

Powered by Zendesk