loss of premium account
my premium account was with the defunct email address keit58@blueyonder.co.uk .my new email address is keithbellamy58@gmail.com
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We see that you purchased RealPlayer Plus v.18 under keith58@blueyonder.co.uk and you also have a free account under keithbellamy58@gmail.com.As requested, I have updated your RealPlayer Plus v.18 with your keithbellamy58@gmail.com.
Please note: If you installed RealPlayer v.20/20, you will need to upgrade to activate Plus features in RealPlayer v.20 as this is a different product with additional new features. If you want to upgrade, please let us know. As a loyal user, you are eligible for a discount.
If you don't want to upgrade, you will need to uninstall RealPlayer v.20 and install RealPlayer v.18. You can install RealPlayer v.18 by clicking this link.
https://customer.real.com/hc/en-us/articles/360057971913
Once you have installed RealPlayer v.18, you will need to sign into it to activate your Plus features.
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