Crashing/ burning

Linda Taybron

• October 06, 2021 14:44

Crashing/ saying it is on the disk/ nothing is there when replaying. Then when I played it there is nothing on the time. It also says when tried to us the blank. Then it says disk is corrupted or I have to use another black disk.  Then, I think that Microsoft wamts me to purchase a new RealPlayer.

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  RN Support

  • October 06, 2021 20:58

  From your description, we feel it is more of a hardware issue you are having than a software issue. We don't think it is either RealPlayer or Microsoft that is wanting you to purchase again.

  Please answer these questions, so we understand exactly where the problem is.

  • Are you burning audio files or video files?
  • Does the burn process complete successfully in RealPlayer?
  • Or, do you see any error messages during or at the end of the DVD burn process?
  • Have you tried using a different branded DVD disk?

   

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