new download now no videos

Don Sanders

• November 07, 2021 19:42

I downloaded an update from realplayer today, 11-7-21, and now all the videos in my content are gone. (450). I tried restarting my computer and shut down realplayer  and reopened it but it does not appear in my content-videos

Please help,

Don

0

• 

  RN Support

  • November 10, 2021 00:42

  By default, all videos are stored in your Videos folder. Can you browse to your Videos folder and let us know if you are seeing your files there? In the meanwhile, please "over-install" RealPlayer by going to www.real.com. Over-install simply means installing RealPlayer over the existing RealPlayer. When you go through the installation process, you will be prompted that RealPlayer is already installed, simply proceed with the installation when prompted.

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