I am The technical contact person for Real player in Equinor. We are currently using Real Player version 22.214.171.1242.
When a user trying to play a VOB format file which was download by user externally, It seems to be playing but there is no audio and no video displayed as well.
STEPS TRIED TO RESOLVE THE ISSUE :
1. We got the file from user and tried that in our end. When we tried, We could able to hear the audio but couldn't see the video.
2. We have checked the " preference tab >> Contents >> media types and when we select the manually configure media types for real player", We can't see the VOB format present there.
3. We tried to convert the format in " Tools >> Real player converter". When we did that It's showing some plans to update.
Users affected : 8
Note : We don't have any other Media player that supports VOB format file in our organization.
Kindly let us know the solution to access VOB format file in Real Player.
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