Unable to connect with Realplayer on PC

Joe Joseph

• January 23, 2022 17:12

Downloaded Mobile App and paid for Premium. When I try to connect with PC, I get "We found a Realplayer PC library on (PC Name) but are unable to connect. Please ensure your PC is awake and on the same network". Yes the PC is awake and I only have one network for WiFi. Furthermore, when I check on PLANS on the PC - it is blank, but Premium shows on the Mobile App. To make matters worse, all your feedback loops come back with "unable to connect with www.real.com.

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  RN Support

  • January 25, 2022 05:24

  What version of RealPlayer do you have on your PC? Can you please reinstall RealPlayer from www.real.com on your PC, sign into your account and try again? If the issue persists, please let us know.

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  Jim Kilmer

  • December 12, 2025 17:23

  I have the Premium Subscription. I have reinstalled the Realplayer on both PC and phone. Still having the same issues as above. Trying to access MP3 files on the PC from RealPlayer, downloaded video and transformed to MP3 with the same RealPlayer app. . Getting very frustrated. Please contact me with a resolution, and/or send me the email for support since I have the Premium Subscription.

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