Can't Burn CDs or DCDs
Once again, my ability to burn CDs and DVDs has disappeared. It was working just a month ago, the last time I burned both CDs and DVDs. Now realplayer tells me it cannot find any burners.
this has happened multiple times.
And the worst thing is I cannot find a telephone number to call someone.
Very frustrated at this point.
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Same here i cannot burn any cd,s but still paying for it.
best everyone cancel their account and find someone else as this company has likely gone broke or has been hacked.
No on exists at real to help us.
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Here is what we would like you to do to confirm if the problem is RealPlayer (software) or your DVD Drive (hardware).
1. Insert a blank DVD in your drive.
2. Go to My PC and double click your DVD drive.
If Windows says "Insert DVD" even though you have inserted a disk, it means that the DVD drive is not able to read the disk in it. So this indicates that the problem is your hardware. However, if Windows prompts you to do something with the disk as in "What do you want to do" etc..., it means that RealPlayer is not configured properly.
If the latter (RealPlayer), could you please let us know if you have more than 1 DVD drive in your PC? If the former (DVD Drive), you will need to either get in touch with your PC manufacturer or get a new DVD drive.0 -
My dvd drive stopped working. I purchased an external cd/dvd drive but I don't know how to make Realplayer recognize it. It still only recognizes the internal dvd drive.
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I just figured out how to make RealPlayer "find" my cd/dvd burner. You have to go to Preferences which is in the menu from the logo at the top left. Click on the plus sign next to CD, then click on cd burner. Find the location of the burn in the menu and click OK.
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