RealPlayer Downloader window can't edit captions - unresolved

STEVE GLICA

• March 02, 2022 20:19

To Real CS, I did as suggested, un-installing and then re-installing the RealPlayer application software, which should have resolved the issue concerning unable to edit the downloaded file caption in the Downloader popup window. Unfortunately the issue remains, that once a video file is downloaded, clicking on  the edit the caption feature, does not open for editing and the the RealPlayer application hangs up, unable to close(end the application) unless I resort to killing it via Windows Task Mgr. I opened the RealPlayer application, and provide you with the version of RealPlayer that I re-installed. Here are the software version details -  About RealPlayer, Win32, Version: 20.0.7.309 Distribution: T20END01   All the components that I viewed in the RealPlayer version pop-up window have the version 20.0.7.309. So that is what I have at present and this edit caption issue remains unresolved. Thanks

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  RN Support

  • March 03, 2022 18:38

  Steve, we sent you an email. We will take it offline since reinstalling RealPlayer didn't fix the issue for you.

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