Downloader doesn't work.

Lamarr Wilson

• March 14, 2022 23:08

I reloaded Premium to a new PC and now the downloader dropdown doesn;t work and I've forgotten how to activate that feature.

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  RN Support

  • March 15, 2022 00:12

  To activate your Premium features, you will need to sign into RealPlayer with your email address.

  With regards to your inability to download videos, can you please let us know the following information:

  1. Please go to C:\Program Files (x86)\Real\RealPlayer.
  2. Right click on videodl and click Properties and then the Details tab.

  Please provide us with the version number you see there.

  Could you also provide us with a sample URL that you are unable to download and the web browser you are using? Lastly, what version of RealPlayer and Windows do you have installed?

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