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9 comments

  • Official comment
    RN Support

    Can you please confirm if you are able to download from a non-YouTube website such as Dailymotion?
     
    Please confirm if you are able to download any video from this website.
     
    https://www.dailymotion.com/
     
    If you are able to download from a non-YouTube website, then most probably you are being blocked by YouTube. Try connecting your computer to your Phone's hotspot and try to download a YouTube video. If you are able to download after connecting to your hotspot, then YouTube is certainly blocking you from downloading videos through your Internet Service Provider. In that case, you could call them and ask them to provide you with a new IP address.

  • Bill Price

    I have been waiting for the support staff to reply to this message but nothing has happened. I also still can not download videos from YouTube. Is anyone responding to this problem?

    1
  • Benoît RUBAN

    I'm having the same problem! All I can do is cross my fingers and hope the new update arrives so I can download YouTube videos again.

    0
  • Bill Price

    I was able to download from Dailymotion. So I suppose YouTube is blocking my address. Can they do that legally?

    0
  • Benoît RUBAN

    J'ai pu aussi télécharger sans problème sur Dailymotion ! Par contre la dernière mise à jour de mon RealPlayer est la 2026.2.21.0 (je suis en France) et aucune autre mise à jour plus récente de Real Player n'est proposée ! Je trouve cela gonflé de la part de YouTube de ne pas prévenir avant que le téléchargement de vidéos n'est plus possible sur leur site (en tout cas en France et en Europe) ! 

    0
  • Benoît RUBAN

    Capture de l'écran de la dernière version de mise à jour proposée par RealPlayer. Cette version ne règle en rien le soucis de téléchargement sur YouTube ! Est ce qu'une autre version peut régler le problème de téléchargement de vidéos sur YouTube ?

    0
  • RN Support

    Benoit,

    You have to install that version that you see. If you are using any VPN services, please disconnect it and try again. If you are still having this issue, try connecting your computer to your Phone's hotspot and try to download a YouTube video. If you are able to download after connecting to your hotspot, then YouTube is probably blocking you from downloading videos through your Internet Service Provider. In that case, you could call them and ask them to provide you with a new IP address.

    0
  • RN Support

    Bill,

    We don't control how websites manage their videos. You will need to contact them directly.

    0
  • John Johnson

    A lot of us are experiencing the poor behaviour of Real Player and the horrid customer service!

    0

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