burning dvd

Alfred Lawton

• March 21, 2022 10:56

when i try to burn a dvd I get  Burn system not initialzed device not recognised or System error. I don't know if it is the wrong burner or if it is a software problem I have tried three different external dvd drives but no luck.

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  RN Support

  • March 22, 2022 17:27

  Here is what we would like you to do to confirm if the problem is RealPlayer (software) or your DVD Drive (hardware).
  
  1. Insert a blank DVD in your drive.
  2. Go to My PC and double click your DVD drive.
  
  If Windows says "Insert DVD" even though you have inserted a disk, it means that the DVD drive is not able to read the disk in it. So this indicates that the problem is your hardware. However, if Windows prompts you to do something with the disk as in "What do you want to do" etc..., it means that RealPlayer is not configured properly. 
  
  If the latter (RealPlayer), could you please let us know what your DVD drive's letter in your PC is? If the former (DVD Drive), you will need to either get in touch with your PC manufacturer or get a new DVD drive.

  Anyway, looking forward to hearing back from you.

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  Alfred Lawton

  • March 23, 2022 14:24

  the dvd drive is reading the disc and the drive letter is "D"

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  Alfred Lawton

  • March 23, 2022 14:44

  I have used this dvd drive on a desktop pc and it has burned video fine and it will burn audio on my laptop but not video thank you for replying to my problem.

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  RN Support

  • March 29, 2022 18:19

  If you are able to burn audio files but not video files, it mostly means 1) The drive is not a DVD drive. It may be just a CD drive. 2) If it is a DVD drive, your DVD burn lens may be faulty. Please contact your IT technician.

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