realplayer

latrice reaves

• November 06, 2026 14:34

i contacted you all the other day 11/9/2026 no responce the burner  is not there and the downloader is not there cd or dvd burner is not there can somebody contact me to fix this or find the burner please thank you rltlibra41@aol.com is where to reach me randy

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  RN Support

  • November 06, 2026 16:32

  Here is what we would like you to do to confirm if the problem is RealPlayer (software) or your DVD Drive (hardware).

  1. Insert a blank DVD in your drive.
  2. Go to My PC and double click your DVD drive.

  If Windows says "Insert DVD" even though you have inserted a disk, it means that the DVD drive is not able to read the disk in it. So this indicates that the problem is your hardware. However, if Windows prompts you to do something with the disk as in "What do you want to do" etc..., it means that RealPlayer is not configured properly. 

  If the latter (RealPlayer), could you please let me know if you have more than 1 DVD drive in your PC? If the former (DVD Drive), you will need to either get in touch with your PC manufacturer or get a new DVD drive.

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