RealPlayer Plus has been removed from my order

Matt Mills

• June 14, 2022 20:51
• Edited

I created a RealPlayer account only around 20 minutes ago, I hadn't used realPlayer for years. I purchased RealPlayer Plus and although I had the confirmation e-mail, when I went back into my RealPlayer account it was telling me RealPlayer Plus had been removed from my order because I already had the software - I hadn't got the software before.

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  RN Support

  • June 14, 2022 20:59

  We see you made the purchase today only. You don't have to purchase again. All you will need to do is sign into RealPlayer with your gmail address and you will be able to use Plus features.

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  Matt Mills

  • June 16, 2022 19:39

  I have signed in and I can't see RealPlayer Plus anywhere

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  Matt Mills

  • June 19, 2022 15:45

  I am unstatisfied with your service and how no-one has helped with my enquiry.  Will the £27.99 be refunded?

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  RN Support

  • June 23, 2022 19:35
  • Edited

  If you are signed in with the email associated with your RealPlayer Plus, you should see a star (*) before your name on the top right corner of RealPlayer? This star (*) indicates that your Plus features are enabled. We removed the word "Plus" many versions ago. Can you please let us know what Plus features are not working?

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