Can't Upgrade

Pat Rogers

• June 16, 2022 17:52

I currently have RealPlayer 18, and trying to upgrade. When I try to sign in, it tells me every time, that I am not connected, to reconnect, restart my computer.  I tried to create a new account and it tells me the email format is incorrect (it is NOT incorrect). Any support for this issue?  Thanks!

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  RN Support

  • June 23, 2022 19:35

  To resolve your issue, please "over-install" RealPlayer by going to www.real.com. Over-install simply means installing RealPlayer over the existing RealPlayer. When you go through the installation process, you will be prompted that RealPlayer is already installed, simply proceed with the installation when prompted.

  If the issue persists, please let us know.

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