Latest real player update messed up the player

Joanne Diehls

• September 09, 2022 05:51

Sign in box doesn't work. Real player keeps turning off, I have to keep bringing it back and reloading my playlist. Starting and stopping a video takes long to work. I want it to go back to the way it was before this last update.

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  RN Support

  • September 11, 2022 17:44

  When did you receive an update? We have not released any update in more than 3 months now. In the meanwhile,  please "over-install" RealPlayer by going to www.real.com. Over-install simply means installing RealPlayer over the existing RealPlayer. When you go through the installation process, you will be prompted that RealPlayer is already installed, simply proceed with the installation when prompted.

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  Joanne Diehls

  • September 12, 2022 16:21

  I received the update about a week ago. Thank you for your help. The install you sent in the email link is working great. It looked like the same one I installed last week. Thank you again so much as I love Real Player.

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