RealNetworks Knowledge Base
- Total activity 1349
- Last activity
- Member since
- Following 0 users
- Followed by 0 users
- Votes 5
- Subscriptions 1025
Activity overview
Latest activity by RealNetworks Knowledge Base-
RealNetworks Knowledge Base created an article,
Some languages no longer supported as of May 2017
Beginning in May 2017, RealPlayer will no longer be supported in Italian, Brazilian Portuguese, Traditional Chinese, or Korean. You may continue to use your installed version of RealPlayer for as l...
-
RealNetworks Knowledge Base commented,
We believe this issue was fixed over the weekend. Please try your upload again and let us know if you experience further problems.
-
RealNetworks Knowledge Base commented,
As we've mentioned before, we have discontinued the message center, as it was not a popular feature. If we can help you with any other features of RealPlayer, please let us know.
-
RealNetworks Knowledge Base commented,
Official comment RealMedia HD is a new video codec created by RealNetworks (not a third party) to reduce file size while maintaining image quality when saving HD videos. There is no additional charge to convert or ...
-
RealNetworks Knowledge Base commented,
Have you tried uploading through the RealTimes website (https://realtimes.real.com), rather than RealPlayer? Sometimes that method will work for customers when uploading from the player does not.
-
RealNetworks Knowledge Base commented,
For RealPlayer Plus customers, a fix should be released within the next few days. Free customers will now need to upgrade in order to retrieve track information, or you can manually edit the inform...
-
RealNetworks Knowledge Base commented,
To help us troubleshoot this issue, please send us a screenshot of the script error, and let us know your computer's operating system (Windows 7, 8, 8.1, or 10) and what version of Internet Explore...
-
RealNetworks Knowledge Base created an article,
CD artist, album title, and song names do not appear in Library
When I add a CD to RealPlayer, it no longer displays any of the track or artist information. How can I fix this? We have changed our process for retrieving music data, and this is now a paid featur...
-
RealNetworks Knowledge Base commented,
You can uninstall RealPlayer from your PC by following the instructions here: https://customer.real.com/hc/en-us/articles/204040013-Uninstall-and-reinstall-RealPlayer-on-Windows
-
RealNetworks Knowledge Base commented,
I’m sorry to hear you’re having trouble using the bulk download tool. I have escalated your issue to our product team, and they are working to resolve the issue. As soon as we have a resolution, we...