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Cd Info is no longer showing

Starting March 8th 2017, CD artist, album title and song names are no longer showing. I deleted and re-installed realplayer. I checked my firewalls. My internet connection is fine. I get the info when I use Windows Media Player. But no matter what I do, it does not come up in Realplayer

I have the Plus Version 18 and everything is up to date. Please help

jeffrey scharaga

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We are aware of this issue and apologize for the inconvenience.

For a RealPlayer Plus customers, we will be releasing a fix soon and will send you an email to let you know when the issue is resolved. In the meantime, you can use the Cleaner function to import the data. To learn how to repair missing song information, click here.

Arvin 0 votes
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Any idea when "fix" will be ready ???  This is a major problem !!!

ed cunnigham 0 votes
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For RealPlayer Plus customers, a fix should be released within the next few days. Free customers will now need to upgrade in order to retrieve track information, or you can manually edit the information for the CD. To learn how to add song information, click here

RealNetworks Knowledge Base 0 votes
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For a RealPlayer Plus customers, we will be releasing a fix soon and will send you an email to let you know when the issue is resolved. In the meantime, you can use the Cleaner function to import the data. To learn how to repair missing song information, click here.

Harold 0 votes
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