Please follow the instructions from the link below to resolve the issue:
If the issue is not resolved, please re-install RealPlayer as described below:
1- Please do not install RealPlayer at this stage, just follow this steps to remove RealPlayer and delete the application folders. You will install RealPlayer when you reach the line number 2.
IMPORTANT: Make sure you delete the application folders as described here: https://customer.real.com/hc/en-us/articles/220342848
2- Restart your computer and install RealPlayer by clicking here: http://www.real.com/
3- Sign in to RealPlayer. Here is how to do it: https://customer.real.com/hc/en-us/articles/204040653
4- Try to download your videos. If the Download This Video does not appear, please follow the instructions from the link below:
Unfortunately, we no longer support RealPlayer 16.