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Download Speed Slow

So I've had Real Downloader for a while now (Free Version), but the download speeds was getting on my last nerve  at 0.21 Mbps, I'm not even getting no where near 5 Mbps as advertise for the free version. So I finally bit the bullet and upgraded my package, and I was able to switch from 5 to unlimited and I'm still pulling the same slow speed as the free version, 0.21 Mbps, The video/music clip is only 30 Mb big and it's the longest download ever. I have Lightning 100 mbps from my ISP and I did a speed test and I'm pulling about 88 Mbps DL. I don't want to believe that I got ripped off, is there any possible way this can be fix? I also check for up dates and was able to update the latest software, but still no change. Help!

Steve

Steve Billings

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I didn't purchase a Real Player Premium, I purchase the Real Downloader premium package ($24.99). I'm sign in on both Downloader and Player. Real Downloader is the subject in question and shows the option of D/L speed which I able to set to unlimited. Are you saying I need to purchase a Real Player Premium also? 

Steve Billings 0 voti
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If you are already signed in, yet see a slow download speed, it is quite possible that something is wrong with the installation.

Please follow the instructions from the below link to resolve your issue.

https://customer.real.com/hc/en-us/articles/220342848-Delete-the-RealPlayer-application-folders-clean-uninstall-

Please note: If you have any playlists created, you will have to recreate them.

You don't need to buy the Premium or Plus. Your Downloader Express is good enough.

 

Real CS 0 voti
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Yeah, that didn't work.... I do notice that Real never install in the 64bit (programs folder), it always default to the 32bit folder, and there's only 1 Download. 

Steve Billings 0 voti
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