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can't download

error code 2147467259  could not create actor-guid

Gary Mack

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Hello,
Our technical department is currently investigating the problem you describe and they need some additional information to continue their research. Therefore, kindly answer the questions below.

1. Send us some URLs (links) of the videos that cause the error message
2. What Windows version are you using? (Windows 7, 8, 8.1. or 10?)
3. What browser version are you using when downloading? Here's how to tell: Find browser version
4. Go to the following location on your PC and let us know if the you can find the files listed below: C:\Program Files (x86)\Real\RealDownloader

- cpprest140_2_8.dll;
- downloader2.exe;
- recordingmanager.exe.

We apologize for the inconvenience caused and appreciate your cooperation.

Maria

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5件のコメント

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If I'm in YouTube and wish to download a movie, I get this message attached.

Dalton Edwards 0 票
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Denis,

We have stopped supporting the Mac version of RealPlayer. We apologize for the inconvenience.

Real CS 0 票