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Download box does not show

When I point to the middle top of the screen with the pointer the download box does not appear. 

Vince Garofalo

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Can you please let me know which web browser you are using? And what language is the web browser set to? 

Have you tried reinstalling RealPlayer? 

Real CS 0 票
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English. Google chrome. I don't see restart on the list with help etc.

Vince Garofalo 0 票
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Please let us know the version you have installed.

Real CS 0 票
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Hi, I did everything as you said even tried another browser. It still doesn't work!

Vince Garofalo 0 票
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We sent you an email. We'll take it from there.

Real CS 0 票
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