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Premium Plus Features

Can you please fix premium plus link. the link keep telling me upgrade to what i have paid for i have sing in and have not access to premium features. i look forward to hearing for you to fix the link 

Think you

Lewisphillip478@gmail.com

Phillip Lewis

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Phillip,

We see that you purchased RealPlayer Plus v.18. If you installed RealPlayer v.20/20, you will need to upgrade to activate Plus features in RealPlayer v.20 as this is a different product with additional new features. If you want to upgrade, please let us know. As a loyal user, you are eligible for a discount.

If you don't want to upgrade, you will need to uninstall RealPlayer v.20 and install RealPlayer v.18. You can install RealPlayer v.18 by clicking this link.

https://customer.real.com/hc/en-us/articles/360057971913

Once you have installed RealPlayer v.18, you will need to sign into it to activate your Plus features.

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