CANNOT DOWNLOAD VIDEOS FROM YOUTUBE IT WORKED YESTERDAY BUT NOT TODAY
have tried to download video (mp4) from different web sites like CNN and I still cannot download any videos. You need to bump this up to advanced technical support to resolve this issue. I want to remind you that I was downloading all videos without any problems for the past couple of months before Feb 2023. Something happened/changed after February 24 to prevent the videos from downloading in the usual way from youtube using Real Player. If this issue is not resolved I may be forced to cancel/discontinue the renewal of my Real Player Plus annual subscription. Why would I want to pay 39.95/year for a service that doesn't work?
I want someone to contact me as soon possible either through this chat or by calling me at home. My email is iusethisfor5@hotmail.com
Thank you.
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Can you please let us know the following information:
Please go to C:\Program Files (x86)\Real\RealPlayer.
Right click on videodl and click Properties and then the Details tab.Please provide us with the version number you see there.
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where do i find the "videodl "????
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ok version.. 22.0.1.307
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Ok support whats the next step??
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Please follow these additional steps to resolve your issue.
- Open a Windows folder
- Go to C:\ProgramData\Real\RealUpgrade
- Delete all the files in this folder (Caution: Please make sure you are deleting these files correctly and not any other files in a different folder)
- Restart PC.
- Follow the 3 steps we originally provided again.
- Restart PC once more. (This should update the videodl)
Please click this link to learn more about slow download speeds.
https://customer.real.com/hc/en-us/articles/13291534922139
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Ok its 2022.10.6.0
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issues unresolved same error message ...
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David, we sent you an email. We'll take it from there.
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