Can't Download

John Russell

• 2023年08月31日 12:49

Just started having this problem. When I try to download a video, Windows Defender blocks it. I'm on Windows 10 Pro x64 PC and I'm using the downloader on the Chrome browser Version 116.0.5845.140 (Official Build) (64-bit). The Defender popup says something about "controlled folder access blocked" or something like that.

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  RN Support

  • 2023年09月08日 22:02

  This is a Windows setting. Please follow the instructions from this link to resolve your issue.

  https://customer.real.com/hc/en-us/articles/12881904045595-Windows-Security-Unable-to-use-features-of-RealPlayer

   

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